At Thugiil, we aim to deliver your orders quickly and efficiently. Please read our shipping policy to understand delivery times, delivery options, and other important details.
Order Delivery Time
- Orders will be delivered within 2–10 business days (excluding weekends and holidays).
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Custom or personalized orders may take additional delivery time.
- You can check the status of your order through the Track Your Order feature on our website.
Shipping Rates & Delivery Times
- We ship through, Professional Courier, ST Courier, and India Post.
- Standard shipping charge per order is ₹60.
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Free Shipping on orders above ₹2000.
Note: Shipping time after dispatch is solely dependent on our courier partners. While we strive for timely deliveries, unexpected delays may occur due to weather, logistics, or high shipment volumes. We request your patience in such cases.
Shipping Locations
- We currently ship across India and to selected international locations.
- Please contact us via WhatsApp for international orders.
- If we do not ship to your location, you will be notified at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via the Track Your Order section on our website. You can also track your package on our shipping partner’s website.
Incorrect Address or Failed Delivery
- Please ensure that your shipping address is accurate before placing your order.
- We are not responsible for orders delivered to an incorrect address provided by the customer.
- If a package is returned due to an incorrect address or failed delivery, reshipping costs will be borne by the customer.
Damaged, Lost, or Stolen Packages
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Lost Packages: If your package is lost in transit, please contact us. We will assist in filing a claim with the courier.
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Damaged Packages: If your order arrives damaged, email us within 1–2 days with photos for assistance.
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Stolen Packages: We are not responsible for stolen packages. Please ensure a secure delivery location.
International Shipping & Customs
- Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
- Customs processing may cause delivery delays beyond our control.
- For international orders, please contact us via WhatsApp @ 99527 41189, 96268 73218.
For any shipping-related queries, feel free to contact us at thugiil2023@gmail.com or WhatsApp @ 99527 41189, 96268 73218.
